Shipping policy

At Grovelen, we strive to deliver your art and design kitchen tools and utensils with care and efficiency. Please read our shipping policy to understand how we handle the shipping process for your orders.

       1. Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak periods or special promotions, processing times may be slightly longer.

        2. Shipping Rates and Methods

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on the destination and the size and weight of your order.

        3. Shipping Times

Estimated delivery times vary by location:

  • Domestic (within the country): 3-7 business days
  • International: 7-21 business days

Please note that these are estimated times and may vary due to customs processing or unforeseen delays.

        4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. If you do not receive this email, please check your spam folder or contact us at contact@grovelen.com.

        5. Shipping Restrictions

We currently ship to most regions worldwide. However, some locations may have restrictions or additional customs requirements. Please check your country’s regulations before placing an order.

        6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact@grovelen.com. We will work with you to resolve the issue as quickly as possible.

       7. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer. Please check with your local customs office for more information.

       8. Digital Download

All of our digital products are delivered instantly via download. No physical items will be shipped. After your purchase is complete, you’ll receive a link to download your files directly. If you have any trouble accessing your download, please contact us.

       9.Contact Us

For any shipping-related questions, please reach out to us at contact@grovelen.com.