Refund policy

At Grovelen, we stand behind the quality of our art and design kitchen tools and utensils. We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, please review our refund policy below.

  1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition as when you received it.

  • In its original packaging with all accessories and components included.

  • Accompanied by the original receipt or proof of purchase.

  1. Refunds

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

  1. Non-Refundable Items

The following items are not eligible for refunds:

  • Digital Downloads
  • Gift Cards
  • Personalized or custom-made items
  • Sale or clearance items

  1. Exchanges

If you received a defective or damaged item, please contact us at contact@grovelen.com within 7 days of receiving your order to arrange an exchange or replacement.

  1. Shipping Costs

Shipping costs are non-refundable. You will be responsible for covering the shipping costs for returning your item unless the return is due to our error (e.g., wrong item sent or defective product).

  1. Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or credit card provider, as processing times may vary. If you still have not received your refund after 10 business days, please contact us at contact@grovelen.com.

  1. Contact Us

For any questions or concerns about our refund policy, please reach out to us at contact@grovelen.com.